Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use CrownJewelz services. We respect your privacy and set out below the types of data we handle, how we use it, who we may share it with, and your options for managing your information.

Types of data we collect

Personal data

When you register an account or contact us we may collect personal details such as your name, date of birth, email address, telephone number, postal address and identity documents where verification is required. Account credentials and security information are also collected to help protect your account.

Technical data

We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, language settings and general location data inferred from your IP. This data helps us deliver and optimise the site and detect fraud.

Transactional and activity data

We record transactional information such as deposits, withdrawals, game activity, bets, wins and losses, session timestamps and support interactions. This information is used to operate your account and to fulfil legal and regulatory checks.

How we use your information

We use collected data to create and manage accounts, process payments, verify identity, prevent fraud, provide customer support and communicate important account-related information. We also use anonymised or aggregated data for analytics, improving services and detecting suspicious activity.

Data protection practices

We store information on secure servers and take reasonable technical and organisational measures to protect data from unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff and approved third-party providers who require the information to deliver services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you signed in, and analyse site usage. Third-party providers may also place cookies for analytics and advertising. You can manage cookie preferences through your browser settings or by using our cookie controls where provided.

User rights

You have rights in relation to your personal data, including the right to access, correct, delete or restrict processing of your information, and to object to certain uses. You may also request a copy of your personal information in a commonly used format where applicable.

Access, correction and deletion

You can review and update many account details via your account settings. To request access, correction or deletion, contact our data team at [email protected]. We will respond to verified requests in line with applicable data-protection principles.

Information sharing and third parties

We may share information with payment processors, identity-verification services, fraud-prevention partners, analytics providers and customer-support vendors. We require these partners to protect data and only process it for specified purposes. We will not sell your personal information.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Where material changes occur we will post a revised policy and, if appropriate, notify you by email or via your account. For questions, contact [email protected] or visit your account settings to manage preferences.

For clarity, our branding may appear as Crown Jewelz in some places; both names refer to the same service and the same data practices described here.