Responsible Gambling

We at CrownJewelz are committed to safer gambling and to helping players keep their play under control. Our aim is to provide a clear set of protections and easy-to-use tools so customers can enjoy their account within safe limits. This page explains the principles we follow, the controls available on your account and where to get independent help if you need it.

Player protection principles

We put player safety first by promoting responsible play, preventing underage access and identifying behaviour that may indicate harm. We use a combination of automated checks and manual reviews to spot signs of risky gambling and act promptly when required. Our approach is practical, proportionate and centred on getting support to the player.

Activity-control tools

We provide several account tools designed to help you stay in control. You can set limits, take breaks or exclude yourself entirely if you feel that gambling is becoming a problem. These features are available from your account settings and can be adjusted or removed subject to cooling-off periods.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased, but increases may be subject to a waiting period to ensure decisions are considered and not impulsive.

Loss limits

Loss limits allow you to cap how much you can lose over a chosen period. Applying a loss limit helps manage spending and provides a clear boundary to protect your balance and bankroll.

Time limits and account breaks

Session time limits and reality checks can be enabled to remind you how long you have been playing. If you need a break, account hold options let you suspend access for a set period - short breaks, longer time-outs and permanent self-exclusion are available.

Self-exclusion

Self-exclusion is a formal way to stop play for a period. If you choose to self-exclude we will suspend your account for the chosen duration and prevent access during that time. You can re-open your account only after the exclusion period ends and any reinstatement checks are complete. If you need immediate support, choose a self-exclusion or extended time-out.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing to gamble, hiding activity, playing for longer than intended or neglecting work and family. If you or someone you know shows these signs, consider using our account controls and seeking support.

Tips for maintaining control

Set realistic deposit and loss limits, use session time reminders, stick to a budget and avoid gambling when stressed or under the influence. Share concerns with someone you trust and consider self-exclusion if your play becomes difficult to manage. Regularly review your account activity to stay aware of your patterns.

Professional help and support organisations

If you need independent help, these UK services can provide confidential support and practical advice:

National Gambling Helpline (England and Scotland) - 0808 8020 133

NHS Wales Gambling Helpline - 0808 2819 265

GamCare - offers counselling and online resources; visit their website for live chat and support options.

BeGambleAware and Gamblers Anonymous also provide information, self-help tools and local support groups.

If you decide to take a break from Crown Jewelz, use the account self-exclusion or limits tools and contact our support team for assistance. We encourage anyone concerned about their gambling to seek help early.