Customer Support Center
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can contact us via email for quick answers, raise a ticket for account matters, or reach out about site problems and suggestions. We aim to respond promptly and make it simple to get help through convenient communication channels when you need assistance. If you'd prefer to call, our team can be reached on number below during support hours for account matters.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (reply within 24 hours) |
| General Enquiries | [email protected] (typical reply 48 hours) |
| Affiliate Enquiries | [email protected] (partner team Mon-Fri replies) |
| Phone | +44 121 345 6721 (available Mon-Fri 09:00-18:00) |
| Working Hours | Mon-Fri, 09:00-18:00 (UK time, excluding bank holidays) |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues or where documents or explanations are required. Please email [email protected] with a clear subject line and up-to-date contact details so we can process your enquiry promptly. Including your account ID and any relevant attachments will help avoid delays and speed up our response time.
Submit Your Inquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests may be resolved in a few hours, while complex matters such as verification, payment or dispute investigations can take longer depending on the issue and any third-party processes. If you need urgent assistance, please include as much detail as possible and we’ll prioritise accordingly.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving CrownJewelz. Your comments are reviewed carefully by our team and are used to improve features, promotions and site usability. Please tell Crown Jewelz about any issues, game requests or improvement ideas so we can refine the service for UK players. Thank you for helping us improve the user experience.